FAQ

Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions or view our Help Center. You can always contact us if you have any questions!

What is included in a membership?

WHAT YOU GET:

Wisdom Drops

These videos drop weekly. They are your anchor. Each week I will share a short talk to help you understand what is happening in your inner world. And how your practice can meet you there. These messages focus on the cognitive level and help you understand what is happening inside and around you. I will bring in what is happening astrologically and energetically and reflect back your questions and insights from the community.

Guided Meditations and Practices

These tools including mantra, breathwork, reiki baths, kundalini-inspired meditations and visualizations are designed to help you embody the weekly teachings. They work deeply with your subconscious mind to anchor the shifts from the coaching messages and support lasting change. Some meditations come with journaling prompts, especially within the devotional journeys to deepen your connection and insight.

Devotional Journeys

These powerful mini-courses take you on a daily practice that engages all three levels needed for you to shift: cognitive, subconscious and energetic. They help you heal, grow, and embody your future self. Each journey combines coaching, meditation and energy work to create lasting change.

Weekly Energy Reports

Receive simple snapshots of the week’s planetary influences to help you understand and align with the natural rhythms around you. This supports the energetic level of your transformation making it easier to flow with the week rather than against it.

THIS IS FOR YOU IF:

You have been meaning to meditate but never follow through.
You already meditate but want to go deeper.
You feel anxious or overwhelmed and crave grounding.
You've been trying to manifest, but nothing seems to be happening.
You are ready for real change not just more tools.
You want guidance that works with your actual life.
You are drawn to healing that is rooted not performative.
You do not need more to do.
You need structure that feels sacred.
You need conversation to meet the practice.
You need a shift.

SHIFT with Jamie
Join now and receive immediate access to your first week of practice.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the catalog?

Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

You can pause or cancel your membership at any time. However, we'll be sad to see you go! By canceling your membership, you are forgoing any “locked-in” discounted rate and if you choose to sign up again, your rate will be determined by the current membership prices.

Once you cancel, you will not be billed for the following month. Your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to the SHIFT with Jamie Membership + App and any associated features, such as content, classes, calendars, groups, resources, and more.

Please note that deleting the app does not cancel your subscription. To cancel your subscription, simply follow the steps mentioned below:

If you have signed up via the SHIFT Jamie website : You will need to cancel your subscription through your account settings after logging in at https://shiftwithjamie.organicallyjamie.com/

Click "account" from the menu, then "billing" then "change plan" then " pause or cancel membership"

If you signed up with in-app subscriptions please follow the instructions for your device below:
Apple: Head into your settings on your phone > iTunes & App Store > Click your Apple ID > View Apple ID > Subscriptions > Cancel Subscription
https://support.apple.com/billing

Android: Open Google Play Store > Tap Menu > Account > Subscriptions > Find the subscription you want to cancel > Cancel Subscription
https://support.google.com/googleplay/answer/7018481?hl=en.

For help please contact shiftwithjamie@uscreen.support

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

No. Because of the nature of digital content, all sales are final. We encourage you to explore a full week of content before deciding if the app is the right fit for you. There are also no refunds for any rentals or lifetime purchases. There are no exceptions.

I have questions about the content, where can I find that information?

Please check out this link